Ifsm 300 Case Study 2

Isfm 300 Case Study, Stage 1 Business Environment Analysis Essay

2457 WordsJun 22nd, 201610 Pages

ISFM 300 Case Study, Stage 1 Business Environment Analysis
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Before you begin this assignment, be sure you have read the “UMUC Haircuts Case Study” and be sure to take a look at the “Walmart Example.” Overview of Business Environment Analysis for UMUC Haircuts
UMUC Haircuts has been in business since 1995 and has seen an increase in competition from a variety of competitors, as described in the Case Study. With the news that a Hair Cuttery is likely to open only five miles away, Myra, the owner of UMUC Haircuts, is concerned and has begun analyzing her situation and what could be done to remain competitive in this…show more content…

There are also many possible solutions that could improve the business strategy and processes. Since time and costs are involved, the owner should address basic problems first in choosing the Strategy and which processes to improve. (Consider a lemonade stand; while it would be nice to have a table to sit behind and serve the lemonade to customers, that is not crucial;however,having lemonade and cups are crucial to the business.)
A second important concept for this class is that, among all the ways that competitive advantage and processes can be improved, the focus is on information technology solutions. In your role as a Systems Analyst, you will be supporting Myra’s selected strategy and process for improvement, and proposing an appropriate IT solution. This work begins with an analysis of UMUC Haircuts using the Five Forces Model. Five Forces Analysis:
You know that Michael Porter’s Five Forces Model is a useful tool for analyzing a business. The Model is used to help understand the importance of the five competitive forces and determinea strategy to develop and maintain a competitive advantage. The Five Forces are described and discussed in Chapter 1 of the textbook. They are:
• Buyer Power
• Supplier power
• Threat of substitute products or services
• Threat of new entrants
• Rivalry among existing competitors
A further discussion and examples of the five forces are

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ISFM-300 Case Study, Stage 2: Business Process Analysis and Functional Requirements Before you begin this assignment, be sure you: 1. Have completed all previously assigned readings, particularly those assigned in Week 2. 2. Re-read the “UMUC Haircuts Case Study" and the Stage 1 assignment, and review the “Walmart Example,” beginning with "Background for Stage 2" on page 3. 3. Review Instructor feedback from the Stage 1 assignment. 4. Carefully review the Example shown following the Assignment instructions below. Overview of Business Process Analysis and Functional Requirements for UMUC Haircuts For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justi±ed Myra's chosen strategy for competitive advantage and the business process that she would like to improve through the application of technology. Cost Leadership strategy- Competitive advantage Buisness process- Customer and employee schedule ng In the Stage 2 assignment, you will identify the inputs, processing, and outputs of Myra's selected business process. Those inputs, processing, and outputs form the functional (business) requirements for an IT system to improve the process. The ±rst step in identifying the functional or business requirements for an information system is to develop the high level requirements that establish the scope of the system. Myra has selected the Customer and Employee Scheduling Process for improvement using an IT solution, and together you have identi±ed the following high level requirements. The system must:  Allow employees to enter their availability and desired days/times to work  Allow Myra to review the employee requests and develop a schedule  Make the schedule available to employees to review their ±nal work schedule  Make the employee schedule available for sta² to enter customer appointments  Allow Myra and the sta² to enter customer appointments  Keep track of customer appointments, including stylist and service performed  Accommodate changes in the employee schedules and customer appointments, and update the schedule accordingly  Accommodate changes in the customer information stored in the system  Provide management reports to Myra showing employee workload, customers served, customer contact information, busy times/days, etc. 3/27/15 – for Summer 2015 Purpose of this Assignment This assignment demonstrates how business processes are analyzed to develop information systems functional (business) requirements. This assignment speci±cally addresses the following course outcome to enable you to:  analyze internal and external business processes to identify information systems requirements

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